Privacy Policy

Your Partner in Progress and Creativity.

Effective Date: 2025-06-26

This Privacy Policy describes how ChatSynix ("we", "us", or "our") collects, uses, discloses, and protects your information when you use our website chatsynix.com and related services (the "Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Company Information

Company Name: ChatSynix
Owner: Dev Verma
Registered Address: Tadikhana, Prashadilal Road, Gali no -1, Moradabad 244001, UP, India
Contact Email: chatsynix@gmail.com
Contact Phone: +91-9756261977
Country of Operation: India

2. Information We Collect

Personal Information: Name, email address, password (hashed), profile settings
Account Activity: Login activity (IP address, device info, user agent, timestamps)
Chat Data: Chat threads, messages, analysis, AI interactions
Generated Content: Prompts, generated images, favorites, saved/shared chats
Payment Information: Payment/order details (processed via Razorpay, not stored by us)
Support Data: Support tickets, user-submitted messages
Cookies & Local Storage: Session info, preferences, announcement dismissal, etc.

3. How We Use Your Information

To provide, operate, and maintain the Service
To personalize your experience and improve our Service
To process transactions and manage subscriptions
To communicate with you about your account, support, and updates
To ensure security, prevent fraud, and monitor usage
To comply with legal obligations

4. Data Sharing and Disclosure

Third-Party APIs: We share user prompts and content with OpenAI for AI/chat/image generation. Payment details are processed by Razorpay. Emails (for OTP, password reset) are sent via SMTP providers.
Legal Requirements: We may disclose your information if required by law or to protect our rights and users.
No Sale of Data: We do not sell your personal information to third parties.

5. Cookies and Tracking

We use cookies and localStorage for session management, preferences, and announcement dismissal.
We do not use third-party analytics, advertising, or tracking cookies.

6. Data Security

All data is transmitted over secure HTTPS connections.
Passwords are stored using strong hashing (bcrypt).
Payment data is handled by PCI-compliant providers (Razorpay).
We use industry-standard security measures to protect your data.

7. Data Storage and Retention

Your data is stored securely in cloud servers located in Oregon (US West).
We retain your data as long as your account is active or as needed to provide the Service.
You may request deletion of your account and data at any time (feature coming soon).
Temporary data (like OTPs, password reset tokens) is deleted after expiry.

8. User Rights

You can view, edit, or update your profile information at any time.
You can request deletion of your account and data (feature coming soon).
For any privacy-related requests, contact us at chatsynix@gmail.com.

9. Children's Privacy

Our Service is not intended for children under 18 years of age.
We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.
We will notify users of significant changes via email or in-app notification.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
Email: chatsynix@gmail.com
Phone: +91-9756261977
Address: Tadikhana, Prashadilal Road, Gali no -1, Moradabad 244001, UP, India